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Our Support

Support, Training and Upgrades Are Included

We’ve made learning and using our systems easy, fun and intuitive. We provide free webcast training to your entire organization and free technical support to back it up. All upgrades and maintenance are included at no charge.

Training and Support

  • Free webcast training for all internal staff available by appointment.
  • Free email support for all internal staff available 24/7/365.
  • Free phone support for all internal staff available 7am to 7pm M-F PST.
  • Free after-hours emergency support for 2 staff members available 24/7/365.
  • Free continuous software upgrades.

  • We’ve used eTracktion systems for group tickets and season passes for over 10 years at 7 different parks. The service and features just get better every year.

    Evan Barnett, General Manager – Hawaiian Falls, Garland, TX

  • eTracktion's affordable pricing has completely changed the way we sell products online. With no per-ticket fees, we can offer small add-on items like meals or cooler passes and still make a profit. We don’t have to worry about our ticketing fees anymore. We just focus on making as many sales as possible.

    Alice Jordan, Accounting Manager – Hawaiian Falls, Roanoke, TX

  • As a small waterpark, it was difficult to find a ticketing solution that met our needs at a price we could afford. eTracktion does everything we need at a very reasonable price.

    Kim Beranek – Aqua Adventure

  • I’ve been very impressed with eTracktion’s support and response times. I have a support line I can call any time, day or night for emergencies. They listen to my suggestions and have even incorporated my ideas. Thanks for making my life a lot easier!

    Kathy Wellman, IT Manager – Hawaiian Falls, The Colony, TX